The Royal Doctor Home Healthcare values your privacy and is committed to protecting your personal data in accordance with UAE privacy laws. This notice explains what personal information we collect and how we process it when you interact with us as a patient.

By reviewing this notice, you understand how and why we use your information, how we protect it, and what rights you have under UAE data protection regulations. This applies to all current and former patients of The Royal Doctor.

Unless clearly stated otherwise, all information we request from you is required to provide healthcare services safely and legally.

Personal Information includes any data that identifies you as a natural person, such as:

• Full name
• Address
• Identification number
• Date of birth
• Gender
• Contact information

Sensitive Personal Information includes data that reveals:

• Health data
• Genetic or biometric data
• Medical history
• Religious or philosophical beliefs
• Ethnic origin or family information
• Mental or physical health conditions

We collect information directly from you when you register or receive any healthcare service. In specific cases, we receive data from third parties with your consent.

Sensitive data is collected only when required for treatment, diagnostics, or healthcare administration, following UAE laws.

During your care, our team generates new medical information such as diagnoses, prescriptions, treatment plans, and medical records. These records are mandatory and kept securely as part of your official medical file.

Our facilities may also use CCTV in public areas for safety and compliance with UAE regulations.